> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blockdb.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Hub

> Central place for troubleshooting, FAQs, and getting help with BlockDB.

<Card title="Contact support" icon="inbox" href="mailto:support@blockdb.io">
  Email us for help with incidents, access, or account issues.
</Card>

<CardGroup cols={2}>
  <Card title="API troubleshooting" icon="terminal" href="/api-reference/guides/troubleshoot-api-errors">
    Diagnose common API errors and learn how to resolve them.
  </Card>

  <Card title="System status" icon="signal-bars" href="https://status.blockdb.io">
    Check real-time service availability and incident history.
  </Card>
</CardGroup>

<br />

<AccordionGroup>
  <Accordion title="What information should I include in a support ticket?">
    * **Request ID or correlation ID**: if available from response headers
    * **Endpoint and method**: e.g., GET /api/evm/blocks
    * **Timestamps and environment**: when it occurred and where (prod/stage)
    * **Samples**: redacted request/response bodies and headers
  </Accordion>

  <Accordion title="Expected response times">
    * **P1 (service down)**: immediate triage
    * **P2 (degraded/partial)**: within business hours
    * **P3 (usage/questions)**: next business day
  </Accordion>
</AccordionGroup>