> ## Documentation Index
> Fetch the complete documentation index at: https://docs.blockdb.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Runbook · Archive Delivery Failures

> Resolve SFTP and warehouse share issues for bulk datasets.

<Steps>
  <Step title="Confirm provisioning">
    Verify your organization and dataset access are active. Check onboarding email and share invites.
  </Step>

  <Step title="Validate credentials">
    For SFTP, ensure the correct username is registered. For warehouse shares, accept the share in your account.
  </Step>

  <Step title="Test connectivity">
    Attempt a directory listing and capture errors/timestamps to include in tickets.
  </Step>

  <Step title="Escalate with context">
    Provide hostname, path, sample filename, and the exact error output to support.
  </Step>
</Steps>