Contact support
Email us for help with incidents, access, or account issues.
API troubleshooting
Diagnose common API errors and learn how to resolve them.
System status
Check real-time service availability and incident history.
What information should I include in a support ticket?
What information should I include in a support ticket?
- Request ID or correlation ID: if available from response headers
- Endpoint and method: e.g., GET /api/evm/blocks
- Timestamps and environment: when it occurred and where (prod/stage)
- Samples: redacted request/response bodies and headers
Expected response times
Expected response times
- P1 (service down): immediate triage
- P2 (degraded/partial): within business hours
- P3 (usage/questions): next business day