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Ticket Content Guidelines

Include the following details to help BlockDB engineers diagnose quickly and accurately:

Issue Description

Explain what you were doing when the issue occurred and how to reproduce it. Include the affected dataset(s) or endpoint(s) — for example: POST /evm/logs, dataset: 0103_logs.

Error Messages

Paste exact errors from responses, logs, or UI. Include HTTP status, error codes, and any response values if present.

Timing Information

Provide the time window (with timezone) when the issue occurred. Example: 2025-11-11 14:15-14:20 UTC.

User Impact

Clarify scope: single user, team, or production pipeline. Note whether it’s blocking or degraded.

Document Reference

Link to the relevant docs page or object identifiers (addresses, pool UIDs, tx hashes) that illustrate the problem.

Visual Evidence

Add screenshots or short screen recordings showing the failure and settings used.
If possible, include a minimal cURL that reproduces the issue:
cURL
curl -X POST "https://api.blockdb.io/v1/evm/blocks" \
  -H "Authorization: Bearer $BLOCKDB_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"chain_id": 1, "from_block": 123, "to_block": 456}'

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Understanding Priority Levels

Select the appropriate priority so we can triage effectively:
Non-critical, no impact on daily work.
  • General questions
  • Feature requests
  • Future roadmap inquiries
Partial impact or inconvenience.
  • Minor bugs
  • Intermittent issues
  • Workarounds available
Significant impact on usage or timelines.
  • Production job degradation
  • Critical queries failing for a subset of inputs
  • No viable workaround
Immediate, business-critical impact.
  • Outage or complete stop of production workloads
  • Data corruption risk
  • Security concerns
Accurate priority helps the team triage efficiently. Over-escalation may delay truly critical responses across the queue.