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1

Verify Authorization header

Ensure requests include Authorization: Bearer <API_KEY> and no stray whitespace or quotes around the key.
2

Check key and entitlements

Confirm the key is not revoked, copied in full, and that your plan includes the datasets and chains you are calling. If unsure, email support@blockdb.io to verify or rotate the key.
3

Test with minimal cURL

4

Escalate with context

Share timestamp (UTC), request_id, and a minimal reproduction to support.
Last modified on April 22, 2026