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1

Confirm provisioning

Verify your organization and dataset access are active. Check onboarding email and share invites.
2

Validate credentials

For SFTP, ensure the correct username is registered. For warehouse shares, accept the share in your account.
3

Test connectivity

Attempt a directory listing and capture errors/timestamps to include in tickets.
4

Escalate with context

Provide hostname, path, sample filename, and the exact error output to support.