1
Confirm provisioning
Verify your organization and dataset access are active. Check onboarding email and share invites.
2
Validate credentials
For SFTP, ensure the correct username is registered. For warehouse shares, accept the share in your account.
3
Test connectivity
Attempt a directory listing and capture errors/timestamps to include in tickets.
4
Escalate with context
Provide hostname, path, sample filename, and the exact error output to support.