Documentation Index
Fetch the complete documentation index at: https://docs.blockdb.io/llms.txt
Use this file to discover all available pages before exploring further.
Availability Targets
- API gateway: 99.95% monthly uptime objective for catalog endpoints.
- WSS gateway: 99.95% monthly uptime objective for WSS endpoints.
- Export bucket: 99.95% availability for managed parquet exports.
- Docs + schema registry: 99.95% uptime served via redundant CDNs.
Scheduled maintenance windows occur Saturdays 04:00-06:00 UTC. We only take writes offline; historical reads continue to serve from replicas.
Access Control
- API key entitlements are granted per account and determine which dataset IDs and chains you can query (for example access to dataset
0101for blocks). - Row-level constraints are enforced for private beta datasets via tenant IDs baked into
_tracing_idmetadata. - Rotate API keys from the dashboard when needed; revoke compromised keys immediately.
Support Channels
| Need | Channel | Expected Response |
|---|---|---|
| SLA breach / outage | status.blockdb.io + pager | Immediate updates + under 30 min acknowledgement |
| Schema questions | support@blockdb.io | < 24h during business days |
Incident Process
- Detection via monitoring or customer report.
- Status page update + email blast for impacted dataset families.
- Mitigation, verification, and postmortem delivery within 5 business days.
Enterprise support plans can include custom SLAs or dedicated escalation paths. Reach out to your account manager to enable them.